Notifications

Musqet keeps you up to date in a few ways: a notification centre in the dashboard and the app, a few emails, and a phone alert when you take a payment. You can also have some alerts sent to other people by email.

A note on your account: messages about your login and security (password resets, sign-in verification, two-factor changes) are sent to you by email, and are not shown in the notification centre. Those are covered on Account security. A team invitation is an email too, and its link opens a Finish your account page for someone new to Musqet (see Team and staff).

The notification centre

Your notification centre lists what has happened on your business while you were away. Open it from the bell in the dashboard or the app; a badge on the bell shows how many are unread. It is on both the web and the app, and each person sees their own.

What you get told about

The notification centre covers things that happen to the business:

Your application is approved, when your account is switched on.
A payment comes in (this is the one that alerts your phone; see below).

Business notifications go to the owner. The approval is also emailed to the owner; the payment alert is phone-only.

If your business once ran a Lightning node with Musqet, its old node and channel notifications stay in your notification centre. Musqet no longer sends them.

Choosing which you get

You cannot currently turn your own notifications on or off one by one: the business notifications above go to the owner, and that is not adjustable. The one place you choose events is for the external recipients below, where you pick which events each address receives.

Marking them as read

Open a notification to mark it read, or use Mark all as read to clear the ones you have dealt with. Read state is per person, so marking one read for yourself does not change it for a colleague. There is no separate delete; marking read is how you clear the list.

Alerts on your phone

In the merchant app you can get a phone alert when you take a payment. The first time you sign in, the app asks your phone for permission to send notifications; accept it and payment alerts start arriving. A payment is the only thing that alerts your phone.

If phone alerts stop arriving, it is almost always the phone’s permission. There is no switch inside the app to turn them back on: enable notifications for the Musqet app in your phone’s settings, then reopen the app and sign in again, which re-registers the device.

Telling other people

You can send some notifications to other people by email, for example a bookkeeper or a manager who is not on your team. Open Notification recipients in the dashboard (you need the manage-notifications permission).

Adding a recipient. Enter their email address and a name, and choose which events they should get. You can add up to three external recipients per business. They can receive the business events above except the payment alert, which is a phone-only alert, so today that is the approval.
Confirming the address. A new recipient is sent a link to confirm their address: it opens a page where they choose Confirm, so a mail filter that opens links cannot confirm for them. They start getting notifications only once they do. The link is good for 24 hours; if it lapses, you can send it again (there is a short wait between sends).
Editing or removing. You can change a recipient’s name or which events they get, or remove them entirely. The email address itself cannot be changed; to use a different address, remove the recipient and add the new one.

If you cannot find these

Adding external recipients is switched on per business, so if you do not see Notification recipients it may not be enabled for your account yet; contact support. Phone alerts are in the merchant app only.

Troubleshooting

What you see	What it means	What to do
No alerts on your phone	The app does not have notification permission	Turn on notifications for the Musqet app in your phone’s settings, then reopen and sign in
You only get a phone alert for payments	Payments are the only phone alert	Other events appear in the notification centre and, for some, by email
A person you added gets nothing	They have not confirmed their address, or are not subscribed to that event	Ask them to use the confirmation link (resend it if needed), and check the events on the recipient
The confirmation link does not work	Confirmation links expire after 24 hours	Resend the confirmation from Notification recipients
You cannot change a recipient’s email	The address is fixed once added	Remove the recipient and add the new address
You cannot add another recipient	There is a limit of three external recipients	Remove one you no longer need, then add the new one
You cannot turn a notification off	There is no per-notification switch for your own alerts	Business notifications go to the owner; you can choose events only for external recipients